FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
At the moment, we just ship within the domestic US on our website. If you would like to purchase internationally please shop at meaggiemoo.etsy.com
How long does shipping take?
All order are shipped within 7 business days of your order being placed, but its frequently much shorter than that averaging 1-3 business days. All orders are dropped off at USPS within 2 business days of you receiving your "shipped" email, its almost always the same day though!
From there it depends on which method of shipment you select at checkout. The speeds are listed under the individual options. However, they range from 8 business days for untracked letter mail to 1-2 business days for overnight.
How do I track my order?
If you select a tracked option, you will receive your tracking info in your email when your order ships.
Returns
How do I return an item?
Just mail it back to the return address listed on your package! I accept returns up to 30 days after order your is delivered. Returns must be unused and in their original condition or your return will not be accepted.
All return shipping is at the expense of the customer.
How long does it take to process my return?
All returns are processed as soon as the item makes it back to me. At that point the funds are released from me and can take anywhere from 1-5 business days to get back to you depending on your bank.
Can I exchange for a different item?
Absolutely! Exchanges are welcome. I will send out your exchange as soon as I receive your return. Return shipping is at the expense of the customer, but I will cover the shipping of the new item(s) provided that the cost of the order meets my min cost order for free shipping (USD$35).
General
Do You Do Customs?
I do not do custom designs at this time.
Can I buy Meaggie Moos Wholesale?
Yes! I sell wholesale through faire, at meaggiemoos.faire.com
Can I put your stickers on my water bottle or car?
Yes to both! My vinyl stickers are entirely waterproof and dishwasher safe making them perfect for water bottles, cars, laptops, to go mugs, and more.
Is Your Merch Licensed?
Yes! I am officially licensed by SJM and Rebecca Yarros to make merch.